Terms of Service

1. Acceptance of Terms

By accessing or using ZenRunner at zenrunner.net(the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is operated by The Runners, founded by Chris Simone, located at Zionsville, IN 46077. If you do not agree to these Terms, do not use the Service.

These Terms apply to all users of the Service, including business owners ("Shop Owners"), their staff ("Providers"), and end customers ("Clients").

2. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activity under your account
• Notify us immediately of any unauthorized use of your account

A single account may be used across all Runner brands (ChairRunner, NailRunner, InkRunner, etc.). Your login credentials are shared across the platform.

3. Subscription Plans and Billing

ZenRunner offers the following subscription tiers:

• Solo (Free): For individual providers. No credit card required. Includes core booking and scheduling features.
• Team ($49/month): For teams with multiple providers. Unlimited staff seats. Includes advanced features like SMS inbox, customer portal, and analytics.
• Shop ($99/month): For multi-location businesses. Includes all Team features plus multi-location management, advanced reporting, and priority support.

All paid plans are billed monthly. There are no per-seat fees — the price is flat regardless of how many staff members you add. Payments are processed securely through Stripe.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide prorated refunds for partial months. We reserve the right to change pricing with 30 days' notice.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Send spam, unsolicited messages, or bulk communications through our SMS or email features
• Upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Impersonate any person or entity, or misrepresent your affiliation
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Interfere with or disrupt the Service or its infrastructure
• Use automated tools (bots, scrapers) to access the Service without prior written consent
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any illegal or fraudulent business activity

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

5. Intellectual Property

The Service, including its design, code, logos, trademarks, and content, is owned by The Runners and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

You retain ownership of all content you upload to the Service (photos, business information, client data). By uploading content, you grant us a limited, non-exclusive license to use, display, and process that content solely to operate the Service.

You own your data. If you cancel your account, you may request a full export of your data before deletion.

6. Payment Processing

The Service integrates with Stripe for payment processing. When you accept payments through the Service, you agree to Stripe's terms of service and connected account agreement. We are not responsible for Stripe's processing of your payments.

Transaction fees charged by Stripe are separate from your ZenRunner subscription fee. Standard Stripe processing rates apply unless otherwise negotiated.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE RUNNERS AND ITS FOUNDER, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Indemnification

You agree to indemnify and hold harmless The Runners, its founder, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

9. Termination

You may terminate your account at any time by contacting us or using the account deletion feature in your dashboard. We may suspend or terminate your account at any time for violation of these Terms, with or without notice.

Upon termination:

• Your access to the Service will be revoked
• Your subscription (if any) will be cancelled with no refund for the current period
• You may request a data export within 30 days of termination
• After 90 days, your data will be permanently deleted
• Provisions that by their nature should survive termination (liability, indemnification, governing law) will remain in effect

10. Dispute Resolution

Any dispute arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

You agree to resolve disputes on an individual basis. Class actions and class arbitrations are not permitted. You waive any right to participate in a class action lawsuit or class-wide arbitration.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Indiana, United States, without regard to its conflict of law principles. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Hamilton County, Indiana.

12. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. For significant changes, we may also notify you by email or through the Service.

Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and may terminate your account.

13. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and The Runners regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.

14. Contact Us

If you have questions about these Terms of Service, contact us at: