Privacy Policy

1. Introduction

ZenRunner ("we," "us," or "our") is operated by The Runners, a company founded by Chris Simone and located at Zionsville, IN 46077. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use zenrunner.netand all related services (the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

Information You Provide

• Account registration data: name, email address, phone number, and password
• Business profile information: shop name, address, operating hours, and staff details
• Client booking data: appointment details, service preferences, and contact information
• Payment information: billing address and payment method details (processed securely by Stripe)
• Communications: messages sent through our SMS inbox, email inbox, or support channels
• Content you upload: photos, portfolio images, documents, and other files

Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, features used, time spent on the Service, and referring URLs
• Location data: approximate location based on IP address (we do not collect precise GPS data without consent)
• Log data: server logs including access times, error logs, and request data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process bookings, payments, and subscriptions
• Send transactional notifications (appointment confirmations, reminders, and receipts)
• Communicate with you about your account, support requests, and Service updates
• Personalize your experience and provide AI-powered features (scheduling suggestions, smart replies)
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Generate aggregated, anonymized analytics to improve our products

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser. Disabling cookies may limit certain features of the Service.

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how the Service is used
• Preference cookies: Remember your settings and choices

5. Third-Party Services

We integrate with the following third-party services to operate the Service. Each has its own privacy policy governing their use of your data:

• Stripe — Payment processing. Stripe collects and processes payment card data in accordance with PCI-DSS standards. We never store your full card number on our servers.
• Twilio — SMS and voice communications. Phone numbers and message content are processed through Twilio for appointment reminders, two-way messaging, and notifications.
• Resend — Email delivery. Email addresses and message content are processed through Resend for transactional emails and notifications.
• Anthropic — AI-powered features. Certain data may be processed by Anthropic's Claude AI to provide intelligent scheduling, smart replies, and other AI features. We do not send payment information to AI providers.

6. How We Share Your Information

We do not sell your personal information. We may share your information in these circumstances:

• With service providers: As described in Section 5, to operate the Service
• Between shop owners and clients: Booking and contact information is shared between businesses and their clients as necessary to fulfill appointments
• Cross-brand accounts: If you use the same login across multiple Runner brands, your account data is shared across those brands to provide a unified experience
• Legal requirements: When required by law, subpoena, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we retain certain data for up to 90 days to allow for account recovery. After that period, personal data is permanently deleted or anonymized. We may retain anonymized, aggregated data indefinitely for analytics purposes.

Transactional records (invoices, payment history) may be retained for up to 7 years to comply with tax and accounting regulations.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Export: Request a machine-readable export of your data
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request that we limit how we process your data

To exercise any of these rights, contact us at chris@luxury-pizza.com. We will respond within 30 days.

9. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, secure authentication, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe a child under 13 has provided us with personal information, please contact us at chris@luxury-pizza.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to delete: You may request deletion of your personal information, subject to certain exceptions
• Right to opt out of sale: We do not sell personal information. If this changes, we will provide an opt-out mechanism
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To make a CCPA request, email chris@luxury-pizza.comwith the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.

12. International Users

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: